Contact & Support
Castorae provides subscription-based podcast editing and production services. This page outlines how support works, response expectations, and how to contact us.
How our support works
We operate a structured support system designed for subscription clients.
Email support is our primary communication channel for all service, billing, and delivery-related requests.
We typically respond within one business day. Most service requests are resolved within 24–48 hours.
Support covers subscription management, episode delivery, publishing coordination, file issues, and billing questions.
Castorae does not provide guarantees regarding audience growth, rankings, sponsorships, or monetization outcomes.